1. These terms
1.1 These are the terms and conditions on which we supply our products to you.
1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information about us and how to contact us
2.1 We are Archers Butchers Limited a company registered in England and Wales. Our company registration number is 07933325 and our registered office is at Sixty Six North Quay, Great Yarmouth, Norfolk, NR30 1HE. Our registered VAT number is 948370982.
2.2 You can contact us by telephone on 01603 434253 or by emailing us at firstname.lastname@example.org.
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 Our website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK.
4. Our products
4.1 The images of the products on our website are for illustrative purposes only. Your product may vary slightly from those images.
4.2 When you place an order for products through our website, your order will be for a nominal weight of such products at the price specified on the website. However, because we prepare each order for products individually, small weight variations above or below the stated nominal weight are to be expected. We will ensure that this variation never exceeds more or less than 10% of the nominal weight of the products ordered. You will not be entitled to reject delivery of products which are within 10% of the nominal weight and we will not process refunds or additional charges where the delivered weight is within 10% of the ordered weight.
4.3 The packaging of the product may vary from that shown in images on our website.
5. Your rights to make changes
If you wish to make a change to the product(s) you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product(s), the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 – Cancelling The Contract).
6. Our rights to make changes
We may change the product if it is necessary to reflect changes in relevant laws and regulatory requirements.
7. Providing the products
7.1 The costs of delivery will be as displayed to you on our website.
7.2 During the order process you must provide us with your name and the delivery address and we will we provide you with an estimated delivery date, which will be within 7 days after the day on which we accept your order.
7.3 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 If you have chosen the “Click & Collect” option during the order process, we will not deliver the products to you and you must collect the products from our premises. You can collect the products from us at any time during our working hours of Tuesday – Thursday 7.30am-5.30pm, Friday 7am-5.30pm or Saturday 7am-4.30pm (excluding public holidays). If your order was placed before 11am on a working day, you will be able to collect your products from 1pm on that day. If your order was placed before 3pm on a working day, you will be able to collect your products from 8.30am on the following working day.
7.5 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
7.6 If you do not collect the products from us as arranged within 48 hours of us notifying you that the products are available for collection, or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract but we may deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract.
7.7 The products will be your responsibility from the time we deliver them to the address you gave us or you or a carrier organised by you collect them from us.
7.8 You own the products once we have received payment in full.
7.9 We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us any relevant information we need within a reasonable time of us asking for it.
8. Cancelling the Contract
8.1 When you buy products online, the Consumer Contract Regulations 2013 legislation gives you the right to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods.
8.2 You may cancel any order for products prior to such products being dispatched for delivery to you, or where you have elected to collect the products, prior to us notifying you that the products are ready for collection.
8.3 Your right to return or cancel products after they are dispatched does not apply to any products which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This will be the case with the majority of products purchased through our website. However, where you are not reasonably satisfied by the products delivered to you, we may, at our absolute discretion, send you an Archer’s voucher or a full refund of the purchase price of the products.
8.4 Your right to return or cancel also does not apply to products that are bespoke, made to measure or are made to your specification.
8.5 Clauses 8.3 and 8.4 shall not affect your statutory rights if products are faulty or not as described.
8.6 To exercise the right to cancel, you must inform us in writing by email. You must provide the reason of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address.
8.7 If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation (where we require you to do so) and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to products which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
8.8 The products should be returned to us in good condition with all packaging. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
8.9 If you exercise your right to cancel the contract under this clause we will make the reimbursement no later than 14 days after the day we receive back from you the products supplied.
9. If there is a problem with the product
9.1 If you have any questions or complaints about the product you have purchased, please contact us at the earliest opportunity.
9.2 We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
9.3 If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you (if we elect to do so). We will pay the costs of postage or collection.
10. Price and payment
10.1 The price of the product (which includes VAT) will be the price indicated on the order pages on our website when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 10.2 for what happens if we discover an error in the price of the product you order.
10.2 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
10.3 We accept payment by credit card or debit card via Stripe online payment services. For most products you will be charged when your order is placed and you must pay for the products before we dispatch them. Should we have taken payment prior to non-acceptance of your order then we will refund you, but please note that it can take up to 5 days for the bank to transfer the funds to you.
11. Our responsibility for loss or damage suffered by you
11.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the products.
11.3 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. How we may use your personal information
13. Other important terms
13.1 We may transfer our rights and obligations under these terms to another organisation.
13.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.3 Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
13.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
13.5 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.